Consumer participation in production increases opportunities for ethical misconduct by service providers because:
A) it increases opportunities for coercive influence strategies used by the service provider.
B) the service provider is not under the direct supervision of a manager.
C) the customer's participation voids any guarantees.
D) of the time lapse between participation and results.
E) of increased search attributes.
Question 2
As part of their training, salespeople actually work in production facilities in order to:
A) access and understand the different customer complaints received.
B) understand what has to be done to meet product design and delivery requirements.
C) access account classification information from the production team.
D) ensure that products are safely shipped to customers.
E) gather organizational marketing strategies that serve as guidelines for salespeople.
Microlith production.
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