« previous next »

Author Question: Customer satisfaction occurs when actual performance exceeds the desired performance expectation. ... (Read 190 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Jun 28, 2018
Customer satisfaction occurs when actual performance exceeds the desired performance expectation.
 
 Indicate whether the statement is true or false

Question 2

By exceeding expectations and _________, a salesperson helps ensure repeat business.
 Fill in the blank(s) with correct word


polinasid

  • Sr. Member
  • ****
  • Posts: 344
Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

adding value


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Certain rare plants containing cyanide include apricot pits and a type of potato called cassava. Fortunately, only chronic or massive ingestion of any of these plants can lead to serious poisoning.

Did you know?

A serious new warning has been established for pregnant women against taking ACE inhibitors during pregnancy. In the study, the risk of major birth defects in children whose mothers took ACE inhibitors during the first trimester was nearly three times higher than in children whose mothers didn't take ACE inhibitors. Physicians can prescribe alternative medications for pregnant women who have symptoms of high blood pressure.

Did you know?

Oxytocin is recommended only for pregnancies that have a medical reason for inducing labor (such as eclampsia) and is not recommended for elective procedures or for making the birthing process more convenient.

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Did you know?

ACTH levels are normally highest in the early morning (between 6 and 8 A.M.) and lowest in the evening (between 6 and 11 P.M.). Therefore, a doctor who suspects abnormal levels looks for low ACTH in the morning and high ACTH in the evening.

International Performance in Reading, Math, and Science, Eight Grade International Performance in Reading, Math, and Science, Eight Grade
Hubbard’s Predication of Peak in U.S Oil Production with Actual Data Hubbard’s Predication of Peak in U.S Oil Production with Actual Data
Effects of Dehydration on Exercise Performance Effects of Dehydration on Exercise Performance
Denney's model ON actual level of performance on exercised and unexercised abilities Denney's model ON actual level of performance on exercised and unexercised abilities
After elections were held, it was desired to estimate the proportion of voters who regretted ... After elections were held, it was desired to estimate the proportion of voters who regretted ...
The retail price of a packaged CD is $60.00, which includes a tax of 4%. What is the actual ... The retail price of a packaged CD is $60.00, which includes a tax of 4%. What is the actual ...
Video: Baroreceptor Reflex

For a complete list of videos, visit our video library