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Author Question: Customer satisfaction occurs when actual performance exceeds the desired performance expectation. ... (Read 131 times)

erika

  • Hero Member
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  • Posts: 522
on: Jun 28, 2018
Customer satisfaction occurs when actual performance exceeds the desired performance expectation.
 
 Indicate whether the statement is true or false

Question 2

By exceeding expectations and _________, a salesperson helps ensure repeat business.
 Fill in the blank(s) with correct word


polinasid

  • Sr. Member
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  • Posts: 344
Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

adding value


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