« previous next »

Author Question: Customer satisfaction occurs when actual performance exceeds the desired performance expectation. ... (Read 202 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Jun 28, 2018
Customer satisfaction occurs when actual performance exceeds the desired performance expectation.
 
 Indicate whether the statement is true or false

Question 2

By exceeding expectations and _________, a salesperson helps ensure repeat business.
 Fill in the blank(s) with correct word


polinasid

  • Sr. Member
  • ****
  • Posts: 344
Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

adding value


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Symptoms of kidney problems include a loss of appetite, back pain (which may be sudden and intense), chills, abdominal pain, fluid retention, nausea, the urge to urinate, vomiting, and fever.

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

The shortest mature adult human of whom there is independent evidence was Gul Mohammed in India. In 1990, he was measured in New Delhi and stood 22.5 inches tall.

Did you know?

Complications of influenza include: bacterial pneumonia, ear and sinus infections, dehydration, and worsening of chronic conditions such as asthma, congestive heart failure, or diabetes.

Major Findings of the High Scope Preschool Study High Scope participants showed better academic per Major Findings of the High Scope Preschool Study High Scope participants showed better academic per
Age-related changes in crystallized and fluid tasks. Performance on tests of fluid abilities peaked ... Age-related changes in crystallized and fluid tasks. Performance on tests of fluid abilities peaked ...
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
Downwelling occurs when surface waters cool, and also when they lose moisture through evaporation. ... Downwelling occurs when surface waters cool, and also when they lose moisture through evaporation. ...
Performance Elements in the Art of Massage Performance Elements in the Art of Massage
Predicted versus Actual GDP per Worker Predicted versus Actual GDP per Worker
Video: Gastrin (protein digestion)

For a complete list of videos, visit our video library