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Author Question: All of the following are a main service failure category discussed in the text except: A) unprompted ... (Read 76 times)

bio_gurl

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on: Jun 28, 2018
All of the following are a main service failure category discussed in the text except:
 A) unprompted and unsolicited employee actions.
  B) failures relating to customer needs and requests.
  C) pricing failures
  D) core service failures
  E) failures relating to problematic customers

Question 2

An action is considered ethical if it adheres to all legal and regulatory requirements.
 
 Indicate whether the statement is true or false


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joneynes

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

False


bio_gurl

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Reply 2 on: Jun 28, 2018
Thanks for the timely response, appreciate it

bblaney

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Reply 3 on: Yesterday
Gracias!

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