All of the following are a main service failure category ...

[bio_gurl]

All of the following are a main service failure category discussed in the text except:
 A) unprompted and unsolicited employee actions.
  B) failures relating to customer needs and requests.
  C) pricing failures
  D) core service failures
  E) failures relating to problematic customers

Question 2

An action is considered ethical if it adheres to all legal and regulatory requirements.
 
 Indicate whether the statement is true or false

[joneynes]

Answer to Question 1

C

Answer to Question 2

False

[bio_gurl]

Thanks for the timely response, appreciate it

[triiciiaa]

Excellent