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Author Question: The difference between what management perceives consumers to expect and the quality specifications ... (Read 34 times)

dejastew

  • Hero Member
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  • Posts: 562
on: Jun 28, 2018
The difference between what management perceives consumers to expect and the quality specifications set for service delivery is called the _____ gap.
 A) knowledge
  B) standards
  C) delivery
  D) communications
  E) service

Question 2

Being economically responsible is the most basic social responsibility of any business. This responsibility has the most immediate effect on:
 A) customers.
  B) shareholders.
  C) the government.
  D) the community.
  E) all stakeholders.


mcomstock09

  • Sr. Member
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  • Posts: 377
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

E


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