« previous next »

Author Question: The difference between what management perceives consumers to expect and the quality specifications ... (Read 74 times)

dejastew

  • Hero Member
  • *****
  • Posts: 562
on: Jun 28, 2018
The difference between what management perceives consumers to expect and the quality specifications set for service delivery is called the _____ gap.
 A) knowledge
  B) standards
  C) delivery
  D) communications
  E) service

Question 2

Being economically responsible is the most basic social responsibility of any business. This responsibility has the most immediate effect on:
 A) customers.
  B) shareholders.
  C) the government.
  D) the community.
  E) all stakeholders.


mcomstock09

  • Sr. Member
  • ****
  • Posts: 377
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

E


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Pink eye is a term that refers to conjunctivitis, which is inflammation of the thin, clear membrane (conjunctiva) over the white part of the eye (sclera). It may be triggered by a virus, bacteria, or foreign body in the eye. Antibiotic eye drops alleviate bacterial conjunctivitis, and antihistamine allergy pills or eye drops help control allergic conjunctivitis symptoms.

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

Did you know?

Fewer than 10% of babies are born on their exact due dates, 50% are born within 1 week of the due date, and 90% are born within 2 weeks of the date.

The Do's and Dont's of Stress Management The Do's and Dont's of Stress Management
Quality control analytics Quality control analytics
How to Factor a Difference of Squares How to Factor a Difference of Squares
The Nutrient Fact Panel on the food label can help consumers make smart nutrition choices The Nutrient Fact Panel on the food label can help consumers make smart nutrition choices
Effective Leadership and Management in Nursing Effective Leadership and Management in Nursing
Sheridan Motors is a car dealership that would like to investigate if there is a difference in ... Sheridan Motors is a car dealership that would like to investigate if there is a difference in ...
Video: Cognitive development by Piaget (Preoperational stage or intelligence)

For a complete list of videos, visit our video library