The difference between what management perceives consumers to ...

[dejastew]

The difference between what management perceives consumers to expect and the quality specifications set for service delivery is called the _____ gap.
 A) knowledge
  B) standards
  C) delivery
  D) communications
  E) service

Question 2

Being economically responsible is the most basic social responsibility of any business. This responsibility has the most immediate effect on:
 A) customers.
  B) shareholders.
  C) the government.
  D) the community.
  E) all stakeholders.

[mcomstock09]

Answer to Question 1

B

Answer to Question 2

E