« previous next »

Author Question: The difference between what management perceives consumers to expect and the quality specifications ... (Read 62 times)

dejastew

  • Hero Member
  • *****
  • Posts: 562
on: Jun 28, 2018
The difference between what management perceives consumers to expect and the quality specifications set for service delivery is called the _____ gap.
 A) knowledge
  B) standards
  C) delivery
  D) communications
  E) service

Question 2

Being economically responsible is the most basic social responsibility of any business. This responsibility has the most immediate effect on:
 A) customers.
  B) shareholders.
  C) the government.
  D) the community.
  E) all stakeholders.


mcomstock09

  • Sr. Member
  • ****
  • Posts: 377
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

E


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

The human body produces and destroys 15 million blood cells every second.

Did you know?

Vital signs (blood pressure, temperature, pulse rate, respiration rate) should be taken before any drug administration. Patients should be informed not to use tobacco or caffeine at least 30 minutes before their appointment.

Did you know?

Multiple experimental evidences have confirmed that at the molecular level, cancer is caused by lesions in cellular DNA.

Did you know?

Pope Sylvester II tried to introduce Arabic numbers into Europe between the years 999 and 1003, but their use did not catch on for a few more centuries, and Roman numerals continued to be the primary number system.

Did you know?

Aspirin is the most widely used drug in the world. It has even been recognized as such by the Guinness Book of World Records.

Management of asthma Management of asthma
Operations Management question Operations Management question
Red Bull uses strategies that help it target college-aged, young-adult consumers Red Bull uses strategies that help it target college-aged, young-adult consumers
What's the Difference Between England, Great Britain, and United Kingdom? What's the Difference Between England, Great Britain, and United Kingdom?
Look at Table 4.2.2. Consumers learn that the rubber ducks wear out batteries quickly. As a ... Look at Table 4.2.2. Consumers learn that the rubber ducks wear out batteries quickly. As a ...
For toluene (shown below), you would expect to see which m/z fragment in the mass spectrum? For toluene (shown below), you would expect to see which m/z fragment in the mass spectrum?
Video: X chromosome inactivation in calico cats

For a complete list of videos, visit our video library