Personal factors that are stable over time and that increase a customer's sensitivity to how a service should be best provided are referred to as:
A) situational factors.
B) explicit service promises.
C) perceived service alternatives.
D) transitory service intensifiers.
E) enduring service intensifiers.
Question 2
As a tool of positioning strategy, perceptual maps illustrate two basic issues. First, they indicate products/brands that are similar in terms of relative mental position. Second, they illustrate:
A) which brands occupy the same relative space.
B) how competing brands imitate one another.
C) voids in the current mindscape for a product category.
D) how long a brand has held its relative mental image.
E) how much longer a brand is likely to hold its relative mental image.
Stable folding patterns in proteins
Factors affecting communication
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In middle childhood, children spend increasing amounts of time with peers and friends.
Use two hands to squeeze both sides of the arm at the same time. Apply from shoulder to wrist. ...
The age-adjusted rate of melanoma, a deadly form of skin cancer, from 1973 to 2000. Over that time p