Personal factors that are stable over time and that increase a customer's sensitivity to how a service should be best provided are referred to as:
A) situational factors.
B) explicit service promises.
C) perceived service alternatives.
D) transitory service intensifiers.
E) enduring service intensifiers.
Question 2
As a tool of positioning strategy, perceptual maps illustrate two basic issues. First, they indicate products/brands that are similar in terms of relative mental position. Second, they illustrate:
A) which brands occupy the same relative space.
B) how competing brands imitate one another.
C) voids in the current mindscape for a product category.
D) how long a brand has held its relative mental image.
E) how much longer a brand is likely to hold its relative mental image.
Nerves can transmit many signals at the same time
The principle of faunal succession uses animal fossils to tell relative time.
Factors Affecting Body Temperature
Physiological Factors Affecting Blood Pressure
Increase in Surface Area by Mechanical Weathering
Factors Affecting the Affinity of Hb for O2