All of the following are benefits of customer satisfaction ...

[jon_i]

All of the following are benefits of customer satisfaction except:
 A) the firm is more insulated from price competition.
  B) the firm provides a positive work environment for its employees.
  C) positive word-of-mouth communications is generated from satisfied customers.
  D) satisfied customers make purchases more frequently.
  E) none of these are exceptions.

Question 2

A feature article is a few pages of typewritten copy typically fewer than 300 words used to draw attention to a company event, product, or person affiliated with the firm.
 
 Indicate whether the statement is true or false

[jessicaduplan]

Answer to Question 1

E

Answer to Question 2

False

[jon_i]

Excellent

[ttt030911]

Great answer, keep it coming