____ gives discretion to front-line personnel to meet the needs ...

[jasdeep_brar]

____ gives discretion to front-line personnel to meet the needs of consumers creatively.
 A) Empowerment
  B) Enfranchisement
  C) Service passion
  D) Service climate
  E) Production-lining

Question 2

Price elasticity is defined as:
 A) a situation where prices routinely move up and down in a short period of time.
  B) customers' responsiveness or sensitivity to changes in price.
  C) the impact on a product's demand when customers are in unique buying situations.
  D) the relative ease with which prices can be changed.
  E) price flexibility-a pricing strategy used by startup firms.

[huda]

Answer to Question 1

A

Answer to Question 2

B