Author Question: All of the following are behaviors by which service employees attempt to reduce their role stress ... (Read 107 times)

rlane42 · **on:** Jun 28, 2018

All of the following are behaviors by which service employees attempt to reduce their role stress except:
A) engaging the customer.
B) engaging in a people-processing mode (robotism).
C) using physical symbols in their office to regain some sense of control.
D) engaging in service sabotage.
E) none of these are exceptions.

Question 2

Which of the following statements is TRUE with respect to the relationship between price and revenue?
A) When business is good, a price increase will increase revenue.
B) When business is bad, a price increase will increase revenue.
C) Price cuts must be offset by an increase in sales volume to keep the same level of revenue.
D) In highly differentiated markets, price cuts will capture greater market share.
E) In highly commoditized markets, price cuts will increase revenue.