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Author Question: The emotional state that reflects the degree to which consumers and employees feel in control and ... (Read 72 times)

sammy

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on: Jun 28, 2018
The emotional state that reflects the degree to which consumers and employees feel in control and able to act freely within the service environment is referred to as:
 A) pleasure-displeasure.
  B) arousal-nonarousal.
  C) approach-avoidance.
  D) dominance-submissiveness.
  E) cognitive-physiological.

Question 2

One of the most successful and well-known tools of __________ segmentation is VALS developed by Strategic Business Insights.
 A) psychographic
  B) geographic
  C) demographic
  D) geoclustering
  E) emotional


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Brenm

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

A


sammy

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Reply 2 on: Jun 28, 2018
Excellent

shewald78

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Reply 3 on: Yesterday
Wow, this really help

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