Consultants who need to have highly developed communication skills because of extended and complex interactions with customers would be considered:
A) type 1 service staff.
B) type 2 service staff.
C) type 3 service staff.
D) type 4 service staff.
E) type 5 service staff.
Question 2
Your supervisor repeatedly informs you that Goals without objectives are essentially meaningless. What is the rationale for such a philosophy?
A) Goals are necessary to provide specific benchmarks that are used to gauge performance.
B) Objectives provide a theoretical benchmark rather than a practical benchmark.
C) A goal is not a goal unless it contains one or more objectives.
D) Progress is impossible to track without measurable performance targets.
E) Objectives are necessary to provide qualitative benchmarks that are used to gauge performance.
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