Author Question: Consultants who need to have highly developed communication skills because of extended and complex ... (Read 98 times)

Wadzanai

  • Hero Member
  • *****
  • Posts: 528
Consultants who need to have highly developed communication skills because of extended and complex interactions with customers would be considered:
 A) type 1 service staff.
  B) type 2 service staff.
  C) type 3 service staff.
  D) type 4 service staff.
  E) type 5 service staff.

Question 2

Your supervisor repeatedly informs you that Goals without objectives are essentially meaningless. What is the rationale for such a philosophy?
 A) Goals are necessary to provide specific benchmarks that are used to gauge performance.
  B) Objectives provide a theoretical benchmark rather than a practical benchmark.
  C) A goal is not a goal unless it contains one or more objectives.
  D) Progress is impossible to track without measurable performance targets.
  E) Objectives are necessary to provide qualitative benchmarks that are used to gauge performance.



mk6555

  • Sr. Member
  • ****
  • Posts: 310
Answer to Question 1

C

Answer to Question 2

D



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Today, nearly 8 out of 10 pregnant women living with HIV (about 1.1 million), receive antiretrovirals.

Did you know?

The types of cancer that alpha interferons are used to treat include hairy cell leukemia, melanoma, follicular non-Hodgkin's lymphoma, and AIDS-related Kaposi's sarcoma.

Did you know?

Individuals are never “cured” of addictions. Instead, they learn how to manage their disease to lead healthy, balanced lives.

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

For a complete list of videos, visit our video library