Differentiation approaches such as delivery, installation, ...

[Zoey63294]

Differentiation approaches such as delivery, installation, customer training, consulting services, and repair are forms of _____ differentiation.
 A) product
  B) personnel
  C) image
  D) service
  E) satisfaction

Question 2

Firms possessing certain core competencies are more likely to create competitive advantages based on these competencies. However, before a competitive advantage can be translated into specific customer benefits, the firm's __________ must recognize that its competencies give it an advantage over the competition.
 A) management
  B) target markets
  C) shareholders
  D) employees
  E) strategic partners

[lorealeza77]

Answer to Question 1

D

Answer to Question 2

B

[Zoey63294]

Thanks for the timely response, appreciate it

[elyse44]

Excellent