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Author Question: Differentiation approaches such as delivery, installation, customer training, consulting services, ... (Read 130 times)

Zoey63294

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on: Jun 28, 2018
Differentiation approaches such as delivery, installation, customer training, consulting services, and repair are forms of _____ differentiation.
 A) product
  B) personnel
  C) image
  D) service
  E) satisfaction

Question 2

Firms possessing certain core competencies are more likely to create competitive advantages based on these competencies. However, before a competitive advantage can be translated into specific customer benefits, the firm's __________ must recognize that its competencies give it an advantage over the competition.
 A) management
  B) target markets
  C) shareholders
  D) employees
  E) strategic partners


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lorealeza77

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

B


Zoey63294

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  • Posts: 539
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

kusterl

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Reply 3 on: Yesterday
Gracias!

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