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Author Question: Hybrid service offerings can be classified on the basis of whether the provider promises to perform ... (Read 49 times)

809779

  • Hero Member
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on: Jun 28, 2018
Hybrid service offerings can be classified on the basis of whether the provider promises to perform a deed or to achieve a certain performance outcome.
 
 Indicate whether the statement is true or false

Question 2

Research suggests that among the service quality dimensions, responsiveness is most important to customers.
 
 Indicate whether the statement is true or false


vseab

  • Sr. Member
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  • Posts: 323
Reply #1 on: Jun 28, 2018
Answer to Question 1

True

Answer to Question 2

False


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