Hybrid service offerings can be classified on the basis of ...

[809779]

Hybrid service offerings can be classified on the basis of whether the provider promises to perform a deed or to achieve a certain performance outcome.
 
 Indicate whether the statement is true or false

Question 2

Research suggests that among the service quality dimensions, responsiveness is most important to customers.
 
 Indicate whether the statement is true or false

[vseab]

Answer to Question 1

True

Answer to Question 2

False