The first stage of the quality movement:
A) centers on conformance to standards or success in meeting specifications.
B) emphasized that quality was more than a technical specialty.
C) examines a firm's quality performance relative to competitors.
D) focuses on market-perceived quality and value versus that of competitors.
Question 2
The standard of quality that means a product would have to have a defect level of no more than 3.4 parts per million is called:
A) Six Sigma
B) ISO 9000
C) the Big Q
D) none of the answer choices
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