Author Question: A salesperson should refrain from showing anger toward a customer unless the customer displays anger ... (Read 144 times)

bio_gurl · **on:** Jun 28, 2018

A salesperson should refrain from showing anger toward a customer unless the customer displays anger first.

Indicate whether the statement is true or false

Question 2

_____ involves a partner's belief that an ongoing relationship is so important that it deserves maximum efforts to maintain it.
A) Trust
B) Relationship commitment
C) Relationship marketing
D) A strategic alliance