« previous next »

Author Question: Tony is a salesperson dealing with a customer complaint. Tony's customer is asking for a resolution ... (Read 115 times)

Bernana

  • Hero Member
  • *****
  • Posts: 530
on: Jun 28, 2018
Tony is a salesperson dealing with a customer complaint. Tony's customer is asking for a resolution Tony knows is nonviable. Tony should
 a. allow the customer to vent more.
  b. tell the customer no.
  c. thank the customer for the suggestion and then offer an alternative solution.
  d. agree to the resolution even though he knows his company won't be able to follow through on his promise.
  e. tell the customer to think again.

Question 2

Selective _____ is the tendency to accept communication messages consistent with existing attitudes and beliefs.
 A) exposure
  B) attention
  C) perception
  D) retention
  E) memory


dreamfighter72

  • Sr. Member
  • ****
  • Posts: 355
Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

A


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

In the ancient and medieval periods, dysentery killed about ? of all babies before they reach 12 months of age. The disease was transferred through contaminated drinking water, because there was no way to adequately dispose of sewage, which contaminated the water.

Did you know?

Parkinson's disease is both chronic and progressive. This means that it persists over a long period of time and that its symptoms grow worse over time.

Did you know?

The strongest synthetic topical retinoid drug available, tazarotene, is used to treat sun-damaged skin, acne, and psoriasis.

Did you know?

Despite claims by manufacturers, the supplement known as Ginkgo biloba was shown in a study of more than 3,000 participants to be ineffective in reducing development of dementia and Alzheimer’s disease in older people.

Did you know?

GI conditions that will keep you out of the U.S. armed services include ulcers, varices, fistulas, esophagitis, gastritis, congenital abnormalities, inflammatory bowel disease, enteritis, colitis, proctitis, duodenal diverticula, malabsorption syndromes, hepatitis, cirrhosis, cysts, abscesses, pancreatitis, polyps, certain hemorrhoids, splenomegaly, hernias, recent abdominal surgery, GI bypass or stomach stapling, and artificial GI openings.

Deconvolution fluorescence microscopy yields high-resolution optical sections th Deconvolution fluorescence microscopy yields high-resolution optical sections th
William Kentridge, History of the Main Complaint. William Kentridge, History of the Main Complaint.
Bank teller assisting with customer service. Bank teller assisting with customer service.
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Anxiety rises as needs are not met. Without resolution, anxiety may lead to frustration, and then, ... Anxiety rises as needs are not met. Without resolution, anxiety may lead to frustration, and then, ...
A high-resolution model of the 50S ribosomal subunit A high-resolution model of the 50S ribosomal subunit
Video: Hormonal regulation of pregnancy - weeks 2 through 38

For a complete list of videos, visit our video library