A salesperson should not lose his or her cool when dealing with ...

[luminitza]

A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers, but must display _____.
 A) indifference
  B) motivation
  C) resilience
  D) apathy
  E) diligence

Question 2

____ is the shared values and beliefs that drive an organization's overall service philosophy.
 A) Culture
  B) Structure
  C) Systems
  D) Functionalism
  E) Marketing orientation

[irishcancer18]

Answer to Question 1

C

Answer to Question 2

A

[luminitza]

Thanks for the timely response, appreciate it

[ebonylittles]

YES! Correct, THANKS for helping me on my review