This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Mel is exhausted and angry after dealing with customer complaints. However, she must try very hard ... (Read 137 times)

go.lag

  • Hero Member
  • *****
  • Posts: 667
on: Jul 7, 2018
Mel is exhausted and angry after dealing with customer complaints. However, she must try very hard to
  appear to be happy and helpful. This is an example of emotional labor.
 
  Indicate whether the statement is true or false

Question 2

Myrtle had a history of leadership success in college, in her sorority, and in her Church youth group. After graduation, she accepted a position as departmental manager in a large retail store.
 
  To Myrtles shock, her subordinates did not respect her or respond to her as manager. Why was she successful in one situation and a failure in another?
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

mceravolo

  • Sr. Member
  • ****
  • Posts: 349
Reply #1 on: Jul 7, 2018
Answer to Question 1

TRUE

Answer to Question 2

Thanks for your help Worked like a charm.


go.lag

  • Hero Member
  • *****
  • Posts: 667
Reply #2 on: Jul 7, 2018
Thank you


mceravolo

  • Sr. Member
  • ****
  • Posts: 349
Reply #3 on: Jul 7, 2018
No problemo


« previous next »
 

Did you know?

Today, nearly 8 out of 10 pregnant women living with HIV (about 1.1 million), receive antiretrovirals.

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Did you know?

Your skin wrinkles if you stay in the bathtub a long time because the outermost layer of skin (which consists of dead keratin) swells when it absorbs water. It is tightly attached to the skin below it, so it compensates for the increased area by wrinkling. This happens to the hands and feet because they have the thickest layer of dead keratin cells.

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

A shed carapace of a lady crab, part of the hard exoskeleton A shed carapace of a lady crab, part of the hard exoskeleton
In the Tai Forest a female chimp demonstrates a skill once thought to be unique to humans. Here she In the Tai Forest a female chimp demonstrates a skill once thought to be unique to humans. Here she
Views of Hard Stabilization Views of Hard Stabilization
The recent mass upheavals in Tunisia, Egypt, Libya, Yemen, and Syria gave political scientists a cha The recent mass upheavals in Tunisia, Egypt, Libya, Yemen, and Syria gave political scientists a cha
Our innate preferences for sugar and fat are sometimes hard to resist. Our innate preferences for sugar and fat are sometimes hard to resist.
a) Using a soft pillow rather than a hard bolster under the knees will reduce pressure on the back ... a) Using a soft pillow rather than a hard bolster under the knees will reduce pressure on the back ...
Video: Sickle Cell Anemia

For a complete list of videos, visit our video library