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Author Question: When dealing with an abusive customer on the telephone: a. do not let yourself become angry. b. look ... (Read 155 times)

asmith134

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on: Aug 22, 2018
When dealing with an abusive customer on the telephone:
 a. do not let yourself become angry.
 b. look for points of agreement.
 c. hang up; you do not need to deal with verbal abuse.
  d. Both A and B

Question 2

In an alphabetic filing system, Susan Stoller is filed after Suzanne A. Stoller.
 a. True
  b. False
 Indicate whether the statement is true or false


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Joy Chen

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Reply #1 on: Aug 22, 2018
Answer to Question 1

d

Answer to Question 2

False


asmith134

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Reply 2 on: Aug 22, 2018
Gracias!

sailorcrescent

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Reply 3 on: Yesterday
Wow, this really help

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