Author Question: When dealing with an abusive customer on the telephone: a. do not let yourself become angry. b. look ... (Read 164 times)

asmith134 · **on:** Aug 22, 2018

When dealing with an abusive customer on the telephone:
a. do not let yourself become angry.
b. look for points of agreement.
c. hang up; you do not need to deal with verbal abuse.
d. Both A and B

Question 2

In an alphabetic filing system, Susan Stoller is filed after Suzanne A. Stoller.
a. True
b. False
Indicate whether the statement is true or false