Which of the following statements about presenting research results are true?
a. Many listeners won't be in a position to truly understand the technical aspects of the research
b. Quality research cannot improve a poor presentation
c. Many listeners won't be able to accurately judge the quality of the research
d. A quality research results presentation can disguise poor research to some extent
e. All of the above
Question 2
Anthony is a purchasing agent for a hospital. One day the hospital receives a shipment from of its suppliers with several items are missing. Anthony calls the supplier and talks to a customer service representative who is very friendly and helpful. Anthony calls the supplier again the next day but talks to a different customer service representative. This customer service representative is not as friendly and not as helpful. Which of the following describes the problem the supplier has with customer service?
a. Customer service people are hard to train.
b. The quality of the service provided is inconsistent across customer service agents.
c. The first customers service agent set an unrealistic expectation.
d. The second customer service agent needs more training.
e. None of the above.
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