If a customer is wrong about something when expressing ...

[KimWrice]

If a customer is wrong about something when expressing resistance, the salesperson should consider using the indirect denial method before considering the direct denial method.
 
 Indicate whether the statement is true or false

Question 2

Because globalization is upsetting traditional patterns of competition, the rise of material costs, and customer resistance to price increases, the influence of the procurement function is increasing in most organizations.
 
 Indicate whether the statement is true or false

[LP]

Answer to Question 1

T

Answer to Question 2

True