Author Question: When Wendy's restaurant learned that a customer had claimed to discover a severed finger in her ... (Read 38 times)

Destiiny22 · **on:** Jun 28, 2018

When Wendy's restaurant learned that a customer had claimed to discover a severed finger in her chili, the company's PR department immediately initiated ________ to minimize the damage.
a. proactive MPR
b. false rumor control
c. product recall
d. reactive MPR

Question 2

When talking with the buyer, a salesperson should never break eye contact.

Indicate whether the statement is true or false