Author Question: Salespeople who are customer oriented, honest, dependable, competent, and likable are in a good ... (Read 132 times)

2125004343 · **on:** Jun 28, 2018

Salespeople who are customer oriented, honest, dependable, competent, and likable are in a good position to establish
a. rapport.
b. trust.
c. commitment.
d. customer feedback.
e. source credibility.

Question 2

A small outlined area, such as a rectangle or an arrow in an Internet questionnaire, that the respondent clicks on to select an option or perform a function, such as submit, is called a(n):
a. status bar.
b. push button.
c. action box.
d. check box.