Salespeople who are customer oriented, honest, dependable, ...

[2125004343]

Salespeople who are customer oriented, honest, dependable, competent, and likable are in a good position to establish
 a. rapport.
  b. trust.
  c. commitment.
  d. customer feedback.
  e. source credibility.

Question 2

A small outlined area, such as a rectangle or an arrow in an Internet questionnaire, that the respondent clicks on to select an option or perform a function, such as submit, is called a(n):
 a. status bar.
 b. push button.
 c. action box.
 d. check box.

[sylvia]

Answer to Question 1

B

Answer to Question 2

b

[2125004343]

TYSM

[patma1981]

Excellent