For an omni-channel retailer, the critical issue is not where ...

[V@ndy87]

For an omni-channel retailer, the critical issue is not where inventory is positioned within the network but whether it is available to fill an order, regardless of its origin.
 
 Indicate whether the statement is true or false

Question 2

In terms of customer dissatisfaction, when things go wrong, research suggests that the primary means to regaining the customer is through an empowered frontline employee.
 a. True
  b. False
 Indicate whether the statement is true or false

[Tonny]

Answer to Question 1

True

Answer to Question 2

True