This topic contains a solution. Click here to go to the answer

Author Question: What are the steps in the CRM process? a. Segment customer base, then measure service and improve ... (Read 78 times)

bcretired

  • Hero Member
  • *****
  • Posts: 525
What are the steps in the CRM process?
 a. Segment customer base, then measure service and improve
  b. Segment customer base, then identify service/package
  c. Measure service, then improve
  d. Segment customer base, identify service/package, then measure service and improve

Question 2

If the advertising goal is to increase awareness, what type of ad should be run?
 a. an ad with lots of humor
  b. an ad with lots of information
  c. an ad with a celebrity endorsement
  d. an ad with a combination of information and action



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Sweetkitty24130

  • Sr. Member
  • ****
  • Posts: 291
Answer to Question 1

d

Answer to Question 2

b




bcretired

  • Member
  • Posts: 525
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review


okolip

  • Member
  • Posts: 362
Reply 3 on: Yesterday
Excellent

 

Did you know?

Cyanide works by making the human body unable to use oxygen.

Did you know?

The most common childhood diseases include croup, chickenpox, ear infections, flu, pneumonia, ringworm, respiratory syncytial virus, scabies, head lice, and asthma.

Did you know?

By definition, when a medication is administered intravenously, its bioavailability is 100%.

Did you know?

In 1835 it was discovered that a disease of silkworms known as muscardine could be transferred from one silkworm to another, and was caused by a fungus.

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

For a complete list of videos, visit our video library