This topic contains a solution. Click here to go to the answer

Author Question: What are the steps in the CRM process? a. Segment customer base, then measure service and improve ... (Read 77 times)

bcretired

  • Hero Member
  • *****
  • Posts: 525
What are the steps in the CRM process?
 a. Segment customer base, then measure service and improve
  b. Segment customer base, then identify service/package
  c. Measure service, then improve
  d. Segment customer base, identify service/package, then measure service and improve

Question 2

If the advertising goal is to increase awareness, what type of ad should be run?
 a. an ad with lots of humor
  b. an ad with lots of information
  c. an ad with a celebrity endorsement
  d. an ad with a combination of information and action



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Sweetkitty24130

  • Sr. Member
  • ****
  • Posts: 291
Answer to Question 1

d

Answer to Question 2

b




bcretired

  • Member
  • Posts: 525
Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)


flexer1n1

  • Member
  • Posts: 373
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

Sildenafil (Viagra®) has two actions that may be of consequence in patients with heart disease. It can lower the blood pressure, and it can interact with nitrates. It should never be used in patients who are taking nitrates.

Did you know?

Ether was used widely for surgeries but became less popular because of its flammability and its tendency to cause vomiting. In England, it was quickly replaced by chloroform, but this agent caused many deaths and lost popularity.

Did you know?

Before a vaccine is licensed in the USA, the Food and Drug Administration (FDA) reviews it for safety and effectiveness. The CDC then reviews all studies again, as well as the American Academy of Pediatrics and the American Academy of Family Physicians. Every lot of vaccine is tested before administration to the public, and the FDA regularly inspects vaccine manufacturers' facilities.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

For a complete list of videos, visit our video library