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Author Question: What are the steps in the CRM process? a. Segment customer base, then measure service and improve ... (Read 69 times)

bcretired

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on: Jun 28, 2018
What are the steps in the CRM process?
 a. Segment customer base, then measure service and improve
  b. Segment customer base, then identify service/package
  c. Measure service, then improve
  d. Segment customer base, identify service/package, then measure service and improve

Question 2

If the advertising goal is to increase awareness, what type of ad should be run?
 a. an ad with lots of humor
  b. an ad with lots of information
  c. an ad with a celebrity endorsement
  d. an ad with a combination of information and action


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Sweetkitty24130

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Reply #1 on: Jun 28, 2018
Answer to Question 1

d

Answer to Question 2

b


bcretired

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Reply 2 on: Jun 28, 2018
Gracias!

cpetit11

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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