Author Question: The use of graphics (charts) never gets in the way of effective communication. a. True b. False ... (Read 99 times)

Ebrown

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The use of graphics (charts) never gets in the way of effective communication.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

________ is NOT an acceptable part of a process for delivering exceptional customer service.
 a. Resolving problems on first contact
  b. Knowing your consumer
  c. Locating and assigning blame for the problem
  d. None of these is correct.



ladyjames123

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Answer to Question 1

False

Answer to Question 2

c



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