« previous next »

Author Question: Pokmon Go is a mobile game in which players have to physically travel around the world to catch ... (Read 23 times)

sheilaspns

  • Hero Member
  • *****
  • Posts: 567
on: Jun 28, 2018
Pokmon Go is a mobile game in which players have to physically travel around the world to catch magical creatures with their phones. What is this game an example of?
 a. Mixed reality
  b. Virtual reality
  c. Augmented reality
  d. Artificial reality

Question 2

There are many technologies that can help deliver customer service. Choose three of the technologies discussed in the chapter. Explain the nature of the technology and its potential advantages and disadvantages in customer service applications.


dantucker

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

The technologies are:

Telephone-Related Technologies
 Interactive voice response (IVR)
 Intelligent call routing
 Call recording
 Help desk/problem-tracking software
Website Technologies
 Email response management systems (ERMS)
 Embedded service modules
 Mobile applications
 Agent technology

There are other more specific technologies like eticketing that are mentioned throughout the chapter. It might be good to ask students to give an example of each as used by some company with which they are familiar.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Although puberty usually occurs in the early teenage years, the world's youngest parents were two Chinese children who had their first baby when they were 8 and 9 years of age.

Did you know?

The types of cancer that alpha interferons are used to treat include hairy cell leukemia, melanoma, follicular non-Hodgkin's lymphoma, and AIDS-related Kaposi's sarcoma.

Did you know?

All patients with hyperparathyroidism will develop osteoporosis. The parathyroid glands maintain blood calcium within the normal range. All patients with this disease will continue to lose calcium from their bones every day, and there is no way to prevent the development of osteoporosis as a result.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

THE WORLD'S BIGGEST SALE THE WORLD'S BIGGEST SALE
The primate dental formula illustrated for (a) the lower dentition of an Old World monkey and (b) th The primate dental formula illustrated for (a) the lower dentition of an Old World monkey and (b) th
In 2007, primatologists studying chimpanzees in Senegal reported something amazing; chimpanzees were In 2007, primatologists studying chimpanzees in Senegal reported something amazing; chimpanzees were
Luna Park at Coney Island was a vast living theater in which strollers were both spectators and acto Luna Park at Coney Island was a vast living theater in which strollers were both spectators and acto
World Population Growth, 1750-2150 World Population Growth, 1750-2150
Airborne toxicants can travel widely Airborne toxicants can travel widely
Video: Carpal Tunnel Syndrome

For a complete list of videos, visit our video library