Pokmon Go is a mobile game in which players have to physically ...

[sheilaspns]

Pokmon Go is a mobile game in which players have to physically travel around the world to catch magical creatures with their phones. What is this game an example of?
 a. Mixed reality
  b. Virtual reality
  c. Augmented reality
  d. Artificial reality

Question 2

There are many technologies that can help deliver customer service. Choose three of the technologies discussed in the chapter. Explain the nature of the technology and its potential advantages and disadvantages in customer service applications.

[dantucker]

Answer to Question 1

c

Answer to Question 2

The technologies are:

Telephone-Related Technologies
 Interactive voice response (IVR)
 Intelligent call routing
 Call recording
 Help desk/problem-tracking software
Website Technologies
 Email response management systems (ERMS)
 Embedded service modules
 Mobile applications
 Agent technology

There are other more specific technologies like eticketing that are mentioned throughout the chapter. It might be good to ask students to give an example of each as used by some company with which they are familiar.