After two tumultuous decades, disruptive internet-based change is ...

[melly21297]

After two tumultuous decades, disruptive internet-based change is starting to slow down.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Steps in developing a strategic customer care program include:
 a. segmentation analysis of the customer base.
  b. outsourcing parts of the customer care program.
  c. moving to service delivered entirely by human agents.

[Athena23]

Answer to Question 1

False

Answer to Question 2

A