Author Question: After two tumultuous decades, disruptive internet-based change is starting to slow down. a. True b. ... (Read 78 times)

melly21297

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After two tumultuous decades, disruptive internet-based change is starting to slow down.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Steps in developing a strategic customer care program include:
 a. segmentation analysis of the customer base.
  b. outsourcing parts of the customer care program.
  c. moving to service delivered entirely by human agents.



Athena23

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Answer to Question 1

False

Answer to Question 2

A



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