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Author Question: After two tumultuous decades, disruptive internet-based change is starting to slow down. a. True b. ... (Read 49 times)

melly21297

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on: Jun 28, 2018
After two tumultuous decades, disruptive internet-based change is starting to slow down.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Steps in developing a strategic customer care program include:
 a. segmentation analysis of the customer base.
  b. outsourcing parts of the customer care program.
  c. moving to service delivered entirely by human agents.


Athena23

  • Sr. Member
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Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

A


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