According to Bill Gates Twelve rules customer complaints should ...

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According to Bill Gates Twelve rules customer complaints should be
 a. Passed all the way back through the purchase process
  b. Passed all the way back to the product design process
  c. Integrated into the digital system
  d. Create a concern in the organization
  e. All of the above

Question 2

Overall, purchasing information technology will be further improved by creating stand-alone systems with a focus on purchase transactions.
 
 Indicate whether the statement is true or false

[honnalora]

Answer to Question 1

E

Answer to Question 2

false

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TYSM

[Alyson.hiatt@yahoo.com]

Excellent