To get customer information using your web site or via e-mail, ...

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To get customer information using your web site or via e-mail, you can
 a. perform opinion polls
  b. gain feedback on new product concepts
  c. do customer response polls on a variety of promotions
  d. survey ex-customers
  e. all of the above.

Question 2

________ are issued by the purchaser's bank in conjunction with an affiliate bank in the seller's country and it assures the seller that the funds are in the bank.
 a. Certificate of credits
 b. Letters of credit
 c. Agreements to pay
 d. Banking note payables

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Answer to Question 1

E

Answer to Question 2

b