Without customer attention, there is no chance that an ...

[V@ndy87]

Without customer attention, there is no chance that an advertiser's message will have its desired impact.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

The _________________ recognizes that customer-contact workers are the most important element in building customer satisfaction with the service provider.
 Fill in the blank(s) with correct word

[Tonyam972]

Answer to Question 1

True

Answer to Question 2

Upside Down Organization

[V@ndy87]

Thanks for the timely response, appreciate it

[bitingbit]

Wow, this really help