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Author Question: _______ is the effort an organization expends to win back customers' goodwill once it has been lost ... (Read 43 times)

audie

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on: Jun 29, 2018
_______ is the effort an organization expends to win back customers' goodwill once it has been lost due to service failure.
 Fill in the blank(s) with correct word

Question 2

In video sharing websites, unregistered users can watch videos already posted to the site, while registered users are
  permitted to upload videos and comment on other users' videos.
 a. True
  b. False
 Indicate whether the statement is true or false


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cloudre37

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Reply #1 on: Jun 29, 2018
Answer to Question 1

Service Recovery

Answer to Question 2

True


audie

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Reply #2 on: Jun 29, 2018
Thank you :)


cloudre37

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Reply #3 on: Jun 29, 2018
Happy to help you


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