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Author Question: _______ is the effort an organization expends to win back customers' goodwill once it has been lost ... (Read 101 times)

audie

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_______ is the effort an organization expends to win back customers' goodwill once it has been lost due to service failure.
 Fill in the blank(s) with correct word

Question 2

In video sharing websites, unregistered users can watch videos already posted to the site, while registered users are
  permitted to upload videos and comment on other users' videos.
 a. True
  b. False
 Indicate whether the statement is true or false



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cloudre37

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Answer to Question 1

Service Recovery

Answer to Question 2

True





 

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