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Author Question: A _________ represents a sequence of events involving customers and employees that are likely to ... (Read 11 times)

kellyjaisingh

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on: Jun 29, 2018
A _________ represents a sequence of events involving customers and employees that are likely to unfold during the process of service delivery.
 Fill in the blank(s) with correct word

Question 2

When comparing the cost of radio and television advertising, which of the following is true?
 a. Radio has a greater risk of unexpected production costs.
  b. Television provides a much lower cost-per-contact than radio.
  c. Radio offers a low absolute cost that television can't match.
  d. Both have very high cost-per-contact compared to other media.


tandmlomax84

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  • Posts: 323
Reply #1 on: Jun 29, 2018
Answer to Question 1

Service Script

Answer to Question 2

c


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