Author Question: In the 17th century, printed advertisements were published in the newsbooks. a. True b. False ... (Read 43 times)

joesmith1212 · **on:** Jun 29, 2018

In the 17th century, printed advertisements were published in the newsbooks.
a. True
b. False
Indicate whether the statement is true or false

Question 2

Service recovery cannot reduce the incidence of bungled moments of truth even if the information regarding customers' dissatisfaction is put to good use.

Indicate whether the statement is true or false