Empowered frontstage employees can be excellent buffers against ...

[tsand2]

Empowered frontstage employees can be excellent buffers against the lingering effect of a poor service experience.
 
 Indicate whether the statement is true or false

Question 2

Creating a visual representation of the media schedule gives an advertiser tangible documentation of the overall media plan.
 a. True
  b. False
 Indicate whether the statement is true or false

[fur]

Answer to Question 1

T

Answer to Question 2

True

[tsand2]

Wow, this really help

[ttt030911]

Thanks for the timely response, appreciate it