A typical markup charge for outside services is five to ten ...

[cool]

A typical markup charge for outside services is five to ten percent.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which of the following is not a benefit that a service can realize by studying its successes and failures?
 a. The service can use the information to reward excellent performance.
  b. The service can prioritize its improvement options.
  c. The service can take steps to preempt customer-switching behavior.
  d. All of these are benefits to the service organization that studies its successes and failures.
  e. None of these are benefits to the service organization that studies its successes and failures

[okolip]

Answer to Question 1

False

Answer to Question 2

d