A disadvantage of using media specialists is that they buy media ...

[evelyn o bentley]

A disadvantage of using media specialists is that they buy media in small quantities.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

What should be the first step in the service recovery process?
 a. Comprehend the reasons for customer dissatisfaction with the service
  b. Correct the problem
  c. Apologize to the customer
  d. Compensate the customer for the organization's mistake
  e. Check whether the organization's effort to win back the customer has been successful

[mcomstock09]

Answer to Question 1

False

Answer to Question 2

c

[evelyn o bentley]

Thank you

[mcomstock09]

No problemo