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Author Question: A service script is an effective customer training tool for enhancing the performances of services ... (Read 31 times)

lracut11

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on: Jun 29, 2018
A service script is an effective customer training tool for enhancing the performances of services that require a high degree of customer participation.
 
 Indicate whether the statement is true or false

Question 2

As a way to energize the creative process, firms are starting to use a technique called crowdsourcing by specifically encouraging customers to offer suggestions.
 a. True
  b. False
 Indicate whether the statement is true or false


pallen55

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Reply #1 on: Jun 29, 2018
Answer to Question 1

T

Answer to Question 2

True


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