A service script is an effective customer training tool for ...

[lracut11]

A service script is an effective customer training tool for enhancing the performances of services that require a high degree of customer participation.
 
 Indicate whether the statement is true or false

Question 2

As a way to energize the creative process, firms are starting to use a technique called crowdsourcing by specifically encouraging customers to offer suggestions.
 a. True
  b. False
 Indicate whether the statement is true or false

[pallen55]

Answer to Question 1

T

Answer to Question 2

True