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Author Question: Which of the following dimensions is NOT incorporated into the SERVQUAL scale? a. Tangibles b. ... (Read 43 times)

Awilson837

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on: Jun 29, 2018
Which of the following dimensions is NOT incorporated into the SERVQUAL scale?
 a. Tangibles
  b. Reliability
  c. Responsiveness
  d. Assurance
  e. Apathy

Question 2

Which of the following is a word, name, phrase, symbol, or design that is used by a manufacturer or merchant to identify and distinguish its goods from those sold by others?
 a. copyright
  b. trademark
  c. service mark
  d. patent


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kiamars2010

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Reply #1 on: Jun 29, 2018
Answer to Question 1

e

Answer to Question 2

B. A trademark is a word, name, phrase, symbol, or in some cases a design that is used by a manufacturer or merchant to identify and distinguish its goods from those sold by others and to indicate the source of a product or the quality of a product.


Awilson837

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Reply 2 on: Jun 29, 2018
Thanks for the timely response, appreciate it

Liddy

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  • Posts: 342
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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